Update by user May 24, 2016
Still disappointed! Keep getting the runaround!
Luna told me someone would call on a specific day & time & never got the call! I called them back then they told me someone would come out & no one never showed up. For 3 1/2 weeks Luna has not followed through!
Luna is horrible! Stay away!
Original review posted by user May 09, 2016
Very disappointed in Luna's service & customer service! I had laminate floors installed & installer failed to make sure my doors closed to my rooms.
Also they pieced together the borders instead of using one solid piece in one room. I called Luna & was told someone would call in 24hrs. Never happened! I've called three times in the last five days & still they lie & say someone will get in touch in 1 business day.
I guess my next call is to the BBB. Luna takes your money & fails to address your concerns once they have it!
I was a dedicated customer until now! I would not recommend their service after this experience!
Product or Service Mentioned: Luna Flooring Flooring Installation.
Reason of review: Poor customer service & installion of product.
Monetary Loss: $5300.
Preferred solution: Fix my doors & border to the floor.
Luna Flooring Cons: Given the run around, Pricing, Dishonesty.