Not resolved
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Turnaround Time
Website
1 comment

Worst customer service, worst products, worst people, worst warranty (if they ever honor!).

The hardwood floor is made of cardboard.Its surface is chipping and the edges are all curving.

The carpet was was a sham and installation was HORRIBLE and all edges are loose.

We asked them multiple times to correct issues and every time they promise to send their guys they just don't show up.

The company is made up of chronic liars who will just listen to your complaints and do nothing.What a shame how such a company is on the loose scamming people across the country!

This reviewer shared experience about "the company is a scam" and wants this business to issue a full refund as the author lost $5500. The author is overall dissatisfied with Luna Flooring. The most disappointing about luna flooring carpet installation from Luna Flooring was customer service and lying about service Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Luna Flooring.

Check out the best and the worst companies in Household Services category for more informed decision or compare Luna Flooring to other companies on our site.

Had an Experience with Luna Flooring?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Cmonroe
#1129648

We've read your review, and we regret that you did not enjoy your experience with us.We would like to know more about what happened so that we can help make things right for you.

Unfortunately, we cannot locate your account with the information posted here. Please send your contact information to care@luna.com so that we can follow up with you and learn more about the situation.

Thank you.Luna Customer Support

You May Also Like