Luna Flooring - Worst flooring ever!!!! Worst customer service as well!!! At least than can honestly claim to be the best at being the WORST!!!
We had a laminate floor installed in 4/13 - since than the floor has bowed and separated a number of times - each time it takes at least 20 minutes on the phone to get a message so that someone can call me back in 3-5 business days - I usually have to call back a few times to get a call back. They come out - make repairs and tell us it will be fine now.
Next time either happens again same process same song and dance. I would stay away from this company. They are terrible from the get go!!!!!!!!!!
I called them again today - 18 minutes on hold this time to get the call back in 3-5 business days - we have had the floor repaired now:
June 2014 - want a new floor now - want to bet they won't stand by their product
Monetary Loss: $3144.