We had a salesman from Luna come to provide a quote on carpet we had selected. He showed us two samples of leftover carpet from other jobs that they had available at a discounted price.
One sample was a cheap grade of carpet and the other samples was the same type of carpet we had selected, but at a lower price since it was leftover stock.
We selected the higher grade of carpet. Luna installed the cheap grade of carpet and a cheap pad and charged us for the higher grade of carpet that we selected at the agreed upon price.
This reviewer shared experience about not as described and wants this business to have the product delivered as the author lost $2065. The author is overall dissatisfied with Luna Flooring. The most disappointing about luna flooring carpet installation from Luna Flooring was product was very cheaply installed and delivered a different product than they sold , but reviewer liked installation was performed well. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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