We had a salesman from Luna come to provide a quote on carpet we had selected. He showed us two samples of leftover carpet from other jobs that they had available at a discounted price.
One sample was a cheap grade of carpet and the other samples was the same type of carpet we had selected, but at a lower price since it was leftover stock.
We selected the higher grade of carpet. Luna installed the cheap grade of carpet and a cheap pad and charged us for the higher grade of carpet that we selected at the agreed upon price.
Product or Service Mentioned: Luna Flooring Carpet Installation.
Reason of review: Not as described.
Monetary Loss: $2065.
Preferred solution: Deliver product or service ordered.
I liked: Installation was performed well, Salesman was very friendly.
I didn't like: Product was very cheaply installed, Delivered a different product than they sold.